みんなさん、こんいちわ。わたしわ ゆみです。どうぞよろしく。

Sunday, March 13, 2011

Just a few things..

I'm in the middle of switching my blog over to another site where it will be a bit easier for me to make posts. As such, order status will not be updated on this page. Please check your etsy to see if your order has been shipped. For those who I have contacted, your orders will be going out as planned within the next couple of days. There are only a few of you left who I have to ship out orders to, so thank you all for your patience as I make my way through each order. I really appreciate it.

On another note, please note that when ordering from me (for new and repeat customers), no refunds mean NO REFUNDS. I can't say this enough. It's stated in my shop, as well as in the shop announcement. It is also stated that I've been backlogged (therefore there is a delay). By purchasing from my shop, you are agreeing to these terms. Sure, it may be easy for you to say you want a refund due to the amount of time it is taking me to complete your order, but please try to look at it from my perspective. There's only so much I can do in a day, and whatever is left over from that day, is carried onto the next.

There have been A LOT of things that I've had to make recently (photos coming soon), which all take up a great majority of my time. For the people who know me personally, and for the people who have ordered wholesale from me, they can all vouch for me that I spend a great majority of my day working on everything, and sometimes even when I want to get things out earlier, my hands are so fatigued from the amount of work that I've already been doing, that they can't work any faster. I literally have permanent scars on my index and ring finger now (on my right hand) from the yarn, from trying to get out orders fast enough.

That being said, if your order hasn't been marked "shipped" as of yet on etsy, it doesn't mean I haven't been working on them. It's easy to ask for a refund (although I will reply to your answer with a simple, "no" for reasons mentioned earlier), but take into consideration that I've already spent time working on your order for you. That time could have been spent working on other people's orders (who have been just as patient as you, if not MORE), and that time could have been spent doing other important things like studying, or working a real job...

I will no longer tolerate the excuse "you can give what you were making me to someone else"... A) It's not guaranteed that someone else ordered the same item as you; B) I've already spent a lot of my time working on this (these) for you, which took time away from someone else's order, as well as a great majority of my time (my hands cry and I become irritated if I see messages similar to that).

I know I can't please everyone, but I still try to do my best with what I can, and with the time I have. I too, have to eat, and sleep. And I can tell you now, the past few weeks, I haven't done much of either. During the last few weeks I've been up around 6am or 7am in the morning, working on orders until 3am the following day. If you tell me I'm not working fast enough, or that the wait time is unacceptable... may I point you in the direction to my shop announcement where it says I've been backlogged. And if you're a previous customer, you should know this already.

On another note: "birthdays" are not an excuse to request a refund.
The only customer's I'll believe who need their order as a birthday gift, are those who have contacted me when they've made their purchase. To tell me you needed your order as a birthday present, after becoming impatient with your order is unacceptable. For the most part, people do contact me either before placing their order, or they leave me a message upon checkout, but there are some people, who do not leave me any such message, and to those people, I cannot read your mind. So a message is greatly appreciated.

I know I too, can be sending you all messages to let you know the status of your order, and I'm trying my best to do that (at least to confirm when your order has gone out, or to let you know that I'm still working on your order), but because I already spend so much of my time working on orders to begin with, normally once I've finished (for the day), and once I no longer have the energy to stay awake, I just pass out in my bed from exhaustion, to get what little sleep I can before starting again the following day -- hence the lack of updates that you've been seeing on this blog lately. (Again, those who know me personally, as well as my friends in Korea and Australia, can vouch for me on this one, especially since I'm awake during "normal hours" in both timezones! -- that's a 13-15hr time difference!).

Lastly, on some occasions, I'm nice enough to send orders out via express-post because I know how important orders are when they are needed by a certain deadline. Although I cannot do this all the time (since I don't always have the money to do so, and since express mail is expensive depending on where you live in the world), I have sent out orders via express mail on some occasions. I work hard on each and every order (and I take photos of everything before they go out). If I could, I'd be making some of these toys for myself to keep, but I never have time to do that for myself since I'm always busy with the current orders that I have.

Also, I currently don't actively promote my shop because I'm still catching up with orders. Once I'm fully caught up with my individual orders (I think there are only 8 left to work on (but some of those orders are for more than one item)), I'll be working on the second batch of my wholesale order, as well as an additional order for Hootsuite.

With all that said, I'm really sorry if I sound bitter, and I understand not everyone will agree with what I have to say, and that's perfectly fine. But I felt like it needed to be said, so I took some time out of my day to write this. After I have lunch, I'll be getting back to work. Thanks to DST, I've lost an hour of work haha T_______T but I'll catch up somehow.

Again, I'll be contacting those of you who are still waiting for your order to confirm that it has been shipped. Thank you to those of you who are patient and who continue to be patient. I know that it might seem like I'm neglecting your orders since you've been waiting a long time, but I've been working hard on them to get them out to you, and to make sure that you'll love what you receive. I always put in a ton of effort to make sure everything is of great quality, and since you've waited for a long time, I want to make sure what I send out meets those standards.

Sorry about this long winded entry... it's been a while.

Lastly, it's my birthday next Saturday (YAY ME) but I'm pretty sure I'll be working on orders during that day too...
Who says I'm not working hard? hah! T___T


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